In few sectors are companies so hated as they are in banking. Not only did the 2008 financial crisis make that hatred more visible, it also accelerated a radical change in the sector: in spite of heavy regulation, traditional banking is increasingly being challenged and “unbundled” by digital companies that aim for the perfection of a seamless customer experience. The balance of power is now shifting away from Wall Street and traditional banks, whose legacy systems make them prey to aggressive, design-focused Silicon Valley players who have earned the trust and loyalty of millions of users…


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